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Returns & Refunds

Last Updated: 10th July 2024

Next Review: 10th July 2025

1. Returns

1.1. Thank you for shopping at NHA Pharmacy. If you are not entirely satisfied with your purchase, we're here to help.


1.2. Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition as received. It must also be in its original packaging and in a resellable condition.


1.3. Time Frame: You have 14 (Fourteen) calendar days to initiate a return from the date you received it.


1.4. Receipt or Proof of Purchase: To complete your return, we require a receipt or proof of purchase.


1.5. Return Request: To start a return request, please visit our returns portal here: NHA Pharmacy Returns Portal. Please provide details of your order and reason for return.


1.6. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using Royal Mail or a similar traceable shipping service for returns to ensure safe and timely delivery.


1.7. Inspection and Approval: Once we receive your return, we will inspect the item and notify you of the status of your refund or replacement.


1.8. Refund Method: If your return is approved, we will initiate a refund to your original method of payment. Please allow [number] days for the refund to appear in your account, depending on your card issuer's policies.


2. Refunds


2.1. Conditions: We reserve the right to withhold a refund if the returned product is not in its original packaging or does not meet the eligibility criteria outlined in section 1.2.


2.2. Refund Processing: Refunds are processed promptly once the returned item is inspected and approved. If you haven’t received a refund within a reasonable period, please contact us.


3. Non-Returnable Items


3.1. Some items are strictly non-returnable and non-refundable, if a product is non-returnable or non-refundable, it will be clearly stated on the product page.


4. Exchanges

4.1. We do not offer exchanges for products purchased through our website. If you need a different item, please return the original item and place a new order.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately. We may require photographic evidence and will assist in resolving the issue promptly.


5.2. Return Process: For damaged or defective items, you must initiate the return process using our returns portal at NHA Pharmacy Returns Portal. Please provide details of the issue and follow the instructions provided to return the item.


6. Contact Us

6.1. If you have any questions about our Returns & Refunds Policy, please contact us at:

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