NHA PHARMACY

Will you help us to help you?

We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

Our Pharmacy Manager, Ashwin Patel will give you further information. You can contact him by emailing: [email protected]

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

To contact the PALS team:

Telephone: 01604 545784 (9.00am – 4.30pm weekdays; answerphone at other times)

E-mail: [email protected]

Write to us at: Northampton General Hospital NHS Trust, Cliftonville, Northampton NN1 5BD

An independent complaints advocacy service (ICAS) is available to provide advice and support to people who wish to complain about the NHS.

Phone

0300 4568 347

Main Address

Victory House, 400 Pavilion Drive, Northampton Business Park, Northampton, NN4 7PA

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.