These terms and conditions set out the basis on which you may use the NHA Pharmacy website, www.nhapharmacy.co.uk, and the prescription, dispensing and delivery services we provide. By using this website, registering with us or placing an order, you confirm that you have read, understood and agree to be bound by these terms. Please read them carefully before using the site. If you do not accept these terms, you should not use this website or our services.
1. About us
NHA Pharmacy is a community and online pharmacy based at Unit 23, Northampton Science Park, Newton House, Kings Park Road, Moulton Park Industrial Estate, Northampton, NN3 6LG. We are a registered pharmacy and the supply of medicines from this website is undertaken in accordance with the regulations of the General Pharmaceutical Council (GPhC). Our superintendent pharmacist is responsible for the safe and lawful operation of the pharmacy. You can contact us by telephone on 01604 654214, by fax on 01604 648827 or by email at [email protected].
2. Using this website
This website is intended for use by residents of the United Kingdom. The information on the site is provided for general guidance only and does not replace the advice of a doctor, pharmacist or other qualified healthcare professional. While we make every effort to keep the information accurate and up to date, we do not guarantee that the content is complete, current or free from error. You agree not to use this website for any unlawful purpose, not to attempt to gain unauthorised access to our systems, and not to interfere with the proper working of the site.
3. Eligibility and registration
To request prescriptions or use certain services you must first register with us. You must be at least 18 years of age, or have the consent of a parent or guardian, and you must provide accurate, complete and current information about yourself and any patient on whose behalf you are ordering. You are responsible for keeping your account details and password confidential and for all activity that takes place under your account. Please notify us immediately if you believe your account has been used without your permission.
4. Prescriptions and the supply of medicines
We dispense both NHS and private prescriptions. NHS prescription items are supplied in accordance with the terms of the NHS and the appropriate prescription charge, or a valid exemption, will apply. Where you have asked us to collect your prescription from your GP surgery on your behalf, we will request it directly from the surgery; however, the issuing of a prescription remains at the discretion of your prescriber and we cannot dispense an item until a valid prescription has been received. Prescription Only Medicines will only be supplied against a legally valid prescription. We reserve the right to refuse to dispense any prescription or supply any medicine where, in the professional judgement of our pharmacist, it would not be safe, appropriate or lawful to do so. If a clinical concern arises, our pharmacist may contact you or your prescriber before completing the supply.
5. Over-the-counter products and pricing
The prices of over-the-counter products and the cost of delivery are shown on the website and are inclusive of VAT where applicable. We try to ensure that all prices are accurate, but errors may occasionally occur. If we discover an error in the price of goods you have ordered, we will contact you to ask whether you wish to continue with the order at the correct price or to cancel it. We are not obliged to supply goods at an incorrect price. Some medicines are subject to quantity restrictions and may only be sold in line with the manufacturer's and pharmacist's recommendations.
6. Orders and acceptance
When you place an order, this constitutes an offer to purchase. All orders are subject to acceptance by us and to the availability of stock and, where relevant, to a valid prescription being held. We will confirm acceptance of your order when we dispatch the goods or, in the case of prescription items, when the supply is approved by our pharmacist. We reserve the right to decline or cancel any order.
7. Delivery
We deliver dispensed medication and ordered products to the address you specify at the point of ordering. We aim to dispatch orders promptly, but delivery times are estimates only and we cannot accept liability for delays caused by circumstances outside our reasonable control, including delays by the postal or courier service. Please ensure that someone is available to receive medicines, as some items must be signed for. If a delivery cannot be completed, we will contact you to arrange redelivery or collection.
8. Cancellations, returns and refunds
For reasons of patient safety and the law, medicines that have left the pharmacy cannot be returned for re-use or resale, and we are unable to offer a refund or exchange on dispensed medicines or other medicinal products unless they are faulty, damaged or supplied in error. This does not affect your statutory rights. If you receive an item that is incorrect, damaged or of unsatisfactory quality, please contact us as soon as possible so that we can put matters right. Non-medicinal products in a saleable, unopened condition may be returned in line with your statutory cancellation rights.
9. Intellectual property
All content on this website, including text, graphics, logos, images and the overall design, is the property of NHA Pharmacy or its licensors and is protected by copyright and other intellectual property laws. You may view and print pages from the site for your own personal, non-commercial use. You must not reproduce, copy, modify or distribute any part of the website for commercial purposes without our prior written consent.
10. Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded. Subject to that, we will not be liable for any loss or damage arising from your use of this website or from any reliance placed on its content where that loss was not reasonably foreseeable. Our services and products are intended for use in the United Kingdom only.
11. Privacy and data protection
We take the privacy and confidentiality of your personal and medical information very seriously and handle it in accordance with applicable data protection law and our professional obligations. Details of how we collect, use and protect your information are set out in our Privacy Policy, which forms part of these terms.
12. Complaints
We are committed to providing a high standard of service. If something has gone wrong or you are unhappy with any aspect of our service, please contact us so that we can resolve the matter. Full details are available in our Complaints Procedure.
13. Changes to these terms
We may revise these terms and conditions from time to time to reflect changes in the law, in regulatory requirements or in the way we operate. The version published on this page at the time you use the website or place an order is the version that applies. We recommend that you review this page periodically so that you are aware of any changes.
14. Governing law
These terms and conditions, and any dispute arising out of or in connection with them, are governed by the law of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales.
15. Contact us
If you have any questions about these terms and conditions, please contact NHA Pharmacy, Unit 23, Northampton Science Park, Newton House, Kings Park Road, Moulton Park Industrial Estate, Northampton, NN3 6LG. Telephone 01604 654214, fax 01604 648827, email [email protected]. Our office is open Monday to Friday, 9:30am to 6:00pm.